0830hrs - 1800hrs (Mon to Friday)

0830hrs - 1400hrs (Saturday)

Closed on Sundays and Public Holidays

TERMS & CONDITIONS

Warranty of Goods/Services

1. All our goods/services will serve their intended functions.

Terms of Warranty

2. All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.

Prices

3. All our prices are nett. No discounts will be given unless during monthly promotions.

Delivery services

4. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.

Payment Processing

5. We only accept Cash & Corporate cheque payments.

6. We ensure accuracy in our billing.

Cancellation of Orders

7. We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.

8. We will not entertain any cancellations once the order is confirmed and submitted by the customer.

Confirmation of Orders

9. We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

Exchange & Refunds

10. All our goods sold are non-exchangeable and non-refundable.

Feedback

11. We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel : (65) 6398 0020, Fax : (65) 6398 0050, Email: sales@teckleongmetals.com

Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg

Delivery Procedure

12. The Purpose of the Delivery Procedure is to establish a safe and efficient method for all delivery vendors to deliver the purchased product to customers.

13. All safety and operational procedures must be strictly followed to ensure proper and safe handling.

14. Delivery Forms and Loading/Unloading Procedures. Please email sales@teckleongmetals.com.sg for a copy.

15. For delivery matters such as delay in delivery or delivery status, please call Mr. William Lee at 6398 0020

Procedure Before Delivery

16. The Sales Office shall complete the Delivery Form including any special arrangements required and issue the delivery form together with any other documentation that may be required to the operator delivery personal.The operator shall load the products for delivery as instructed and complete Sections A of the Delivery form.

Procedure On Delivery

17. On arrival at delivery destination, the driver should contact the customer’s representative and submit delivery documents for inspection.The driver shall inquire from the customer’s representative details of unloading arrangements.The driver should ensure that the customer’s representative acknowledges the delivery and signs the Section C of the delivery Form. The customer’s copy of the delivery form should be given to the customer’s representative.